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Haberdashery Supplies for the Home & Professional Dressmaker
If you would like to return an item please contact us in the first instance by email quoting the following:
If you are returning an item damaged in transit we will provide you with a postage paid label for the most cost effective delivery service.
If you want to return items that are not damaged or incorrectly supplied, you can do so in accordance with the Consumer Contract Regulations 2013. This legislation offers you the following cancellation rights when you buy online or by phone:
Please see our Refund policy for further details.
The most cost effective way to return an item to us, depending on size and weight is as follows:
Royal Mail 2nd class Large Letter - Items not exceeding 750g, 35.3cm (L), 25cm (W), 2.5cm (D)
Royal Mail 2nd class Small Parcel – Items not exceeding 2kg, 45cm (L), 35cm (W), 16cm (D)
Details of Royal Mail services and prices can be found at
MyHermes – All items over 2kg – Max weight 15kg, max length 120cm, max volume 225cm. To calculate the volume, add the two shortest lengths together and multiply by 2, then add the length.
Details of MyHermes services and prices can be found at
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.