Refund policy

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 days of receipt. This includes the cost of delivery, (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery), but excluded the products listed as exceptions below:

Personalised or made-to-measure products, this includes fabrics, trimmings, and other items cut to size, including cut items which you have asked us to colour match.

We can only make a refund to the original debit, credit or charge card used for the purchase.

It's important that returned items are in the best possible condition, so please take reasonable care of them. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will refund any standard delivery charges you've paid, provided you return the full order. If we shipped your parcel at a cheaper rate of postage than you originally paid, and we have subsequently issued a refund for overpaid postage we will refund you the amount you originally paid less any refund you have already received. First class delivery and next day delivery are an additional service and are not refundable, however we will refund the amount you would have paid for saver delivery service.

We’re unable to cancel, refund, or exchange, unless faulty, or not as described, the following products:

• Items which have been specifically ordered for you, personalised or made-to-measure products, this includes fabrics, trimmings, and other items cut to size, including cut items which you have asked us to colour match.